Contact & support
Four doors. All of them go to a person.
Pick the door that matches what you need. Every one of these lands in a Viratim channel where the people who can actually answer are already sitting.
support is online--:-- in our main time zone
OP
Support
We answer in the channel, not from a no-reply address. Include your workspace name and we can look at the actual event log with you.
Answers that don't need a ticket.
All docs →How do I install the app?Per-platform install steps, including iOS home screen and your own instance domain.How do permissions work?The capability × scope matrix, roles, and per-member grants explained.What does it cost?Per-seat pricing, annual billing, and where a perpetual licence starts to win.Is something down?Live status for all four subsystems, plus recent incident history.