Two ways to buy means two sets of terms. The subscription is a service you rent; a dedicated instance is software you licence perpetually. Both are below, in plain language.
By creating a workspace or running a licensed instance, the organisation you represent agrees to these terms. If you are signing on behalf of a company, you confirm you are allowed to. Where we have signed a separate agreement with you, that one wins.
The subscription is billed per seat, monthly or annually. A seat is any member who can sign in. Add seats whenever you hire and billing prorates; remove them and the seat frees up on the next cycle. Annual plans are paid up front and are not refunded pro rata, but they are not auto-escalated in price either.
A dedicated instance is licensed, not sold. You receive a perpetual, non-exclusive, non-transferable licence to run one single-tenant instance of Viratim for your own organisation, delivered as signed release bundles. Source code is not included, and the licence does not permit resale, sublicensing, or offering the software to third parties as a service.
Your workspace content stays yours. You grant us only the licence we need to host, transmit, back up and display it in order to run the service for you — nothing broader, and nothing that survives you deleting it. We do not use your content to train models.
Do not use Viratim to break the law, distribute malware, harass people, or attack the service. Do not attempt to circumvent the permission model to reach content you have not been granted, and do not resell access to a workspace as if it were your own product. We may suspend a workspace that is actively harming others, and we will tell you why.
We aim for high availability and publish live subsystem status, including incident write-ups. The subscription is provided without a contractual uptime credit unless we have agreed one with you in writing; dedicated instances can include an availability commitment as part of the deployment agreement.
We ship continuously, so the product will change. We will not remove a capability you depend on without notice in the product, and we publish everything we ship on the changelog. For licensed instances, upgrades are yours to schedule.
You can close a workspace whenever you like; export your content first, because 30 days after closure it is purged. We may terminate for non-payment or serious misuse, with notice and a window to export. A perpetual licence is not terminated by ending a support agreement.
The service is provided as-is beyond the warranties we cannot exclude by law. To the extent permitted, our aggregate liability is limited to the fees you paid in the twelve months before the claim — or, for a perpetual licence, to the licence fee itself. Neither side is liable for indirect or consequential loss.
These terms are governed by the law stated in your order form or agreement, and disputes go to the courts named there. Questions, redlines and signature requests all go through the sales queue on the contact page — a person answers, usually the same day.
Send it over. We handle purchase orders, DPAs and security questionnaires without making you chase a reply.